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47260 Castelmoron sur lot,
Aquitaine, France
Phone: 00 33 6 37 24 79 14
Email: liznmartyn@gmail.com
Terms & Conditions 2018-07-31T16:42:08+01:00

Terms & Conditions

In these Terms & Conditions, “you” and “your” means all persons named on the Booking including anyone who is added or substituted at a later date. “Party Leader” refers to the person who heads the booking and to whom all documentation will be sent and received. “We”, “us”, “our” and “Owner(s)” means one, other or both of the Owner(s); Liz & Martyn Tanguy.

  1. The Properties
    • The properties, known as the Manoir and the Gite, are offered for holiday rental subject to confirmation by the Owners.
    • It should be noted that the Owners live in a property near the Manoir and the Gite. They have one gentle and lively dog, Burtie, a “working cocker spaniel” who loves to meet people, especially if they are happy to play fetch with him!
    • The rental prices include bed linen, house towels, pool towels, kitchen linen, oil, gas, electricity and water (See Clause 8).
    • The water is heated by Solar with a backup of oil when necessary.
    • Weekly rental period is Saturday to Saturday. Other days are subject to availability and to arrange this you would need to make contact with the Owners.
    • The Owners ask that the properties are vacated by 10am on the day of departure and arrivals are not prior to 5pm. This allows the Owners time to carry out full inventory checks and ensure that the properties are fit for the new occupants.
    • If your arrival is delayed please inform the Owners as they need to be present at your arrival.
    • The Owners will need to carry out pool maintenance while the Manoir and Gite are occupied, this will be early in the morning. (See Clause 4)
    • The Owners try not to disturb the guests and therefore try to carry out maintenance between bookings. It is only under exceptional circumstances that the Owners would require access.
    • The Owners reserve the right to make modifications to the specifications of the properties that are considered necessary in light of operating requirements. In the interest of continual improvement the Owners reserve the right to alter furniture, amenities, facilities, or any part of any activities, either advertised or previously available, without any prior notice.
    • The Owners operate a No Smoking Policy inside the properties ensuring (See Clause 10) the comfort of future guests and to satisfy fire regulations.
    • The properties are serviced by a non-offensive septic tank. It is important that no sanitary, prophylactics, tissues or baby items are flushed down the toilets and only French toilet paper is used (English toilet paper is indigestible to the septic tank flora). Only toilet cleaners suitable for septic tanks may be used.
    • Please note that there is a covered well on site, and whilst its cover is secured for safety, please ensure that you do not allow children to play in its vicinity.
    • The cooker in the Gite, the hob in the Manoir and the Manoir barbecue are run on lpg gas bottles. The Owners check to ensure you have gas to use prior to your arrival but please be prepared to change over to a new bottle during your stay if necessary.
  1. Bedding & Linens
    • All duvets and pillows are Hypoallergenic.
    • Dish Cloths, Tea Towels, Bed Linen, House Towels and Pool Towels are included with the property.
    • Reasonable requests for placement Linen are free of charge so please let us know if an item is marked. If a stain cannot be removed the cost of replacement will be taken from the Security Deposit.
    • If you have taken a booking of 9 nights or more, replacements will be provided free of charge half way through your stay so that you may change the linen and pass the soiled linen to the Owners.
  1. Welcome Packs
    • Items described and shown on the website/literature in our Welcome Pack are not binding.
    • As these are a Free of Charge Gift from the Owners no discount can be provided if they are not required.
  1. Swimming Pools & Grounds
    • The swimming pools are available between March and October.
    • The Owners cannot be responsible for low water temperatures at any period.
    • Please note that swimming pools carry dangerous risks. Upon arrival at the property you and all members of your party must take time to familiarize yourselves with the pool alarm operating procedures. Please take special note of all signs and instructions for use which are displayed. Pool safety is of the utmost importance. You and your party agree to take full responsibility for the safety of all members of your party in and around the swimming pool.
    • No glass or china is to be taken or used in the pool areas. Plastic glasses are provided. Should any glass or china fall into a pool it is essential that the Owners are informed as soon as possible. It may be necessary to empty, clean and refill the pool to avoid injuries and the associated costs will be deducted from your security deposit.
    • Children and babies must be supervised at all times by an adult capable of swimming.
    • Young children must not be allowed to wander unaccompanied in the grounds of the property.
    • A small quantity of charcoal will be available for the Gite barbeque. Additional coals are not included in the price of the Gite rental but can be purchased locally at Terres Du Sud.
    • Smoking is permitted in the gardens but please do not litter and do please use the ash trays provided.
  1. Pets
    • We regret that due to allergy considerations of future guests and the presence on the property of the owners’ pet, that guest pets (other than dogs by prior arrangement) are not permitted.
    • The arrival of a guest or guests with a pet we are not expecting will result in them being turned away with immediate forfeiture of all payments.
  1. Children
    • If the baby pack is required please inform the Owners at the time of booking via the Booking Form.
    • The Gite bunk bed and its mattress conform to European Safety Standards.
    • For safety reasons no children under the age of 7 are allowed on the top bunk of the bunk beds.
    • For safety reasons no guest can stay on the top bunk if they weigh over 9 stone.
    • No children are to be left alone by the swimming pool (See Clause 3 above).
  1. Discounts
    • Any Discount relates to the Rental only. It cannot be used to discount any Optional Extras or the Security Deposit.
    • Once the booking has been confirmed a discount cannot be added.
  1. Rentals – 1st October to 31st March
    • The rental price includes electricity and one wheelbarrow load of cut wood for the wood burner.
    • The rental price includes heating to 20ºc.
    • Additional wood can be purchased from the Owners at €25 per wheelbarrow load.
  1. Making the Booking
    • Download and complete the Booking Form.
    • Scan and email or post the Booking Form back to the Owners. If posting please inform the Owners so that they can expect a delay in receipt.
    • If the Arrival Date is within 49 days full payment including the security deposit will be required
    • If the Arrival Date is more than 49 days away then a deposit of 25% will be required
    • Upon receipt of a payment the booking will be considered Confirmed.
    • All changes will be confirmed by email.
    • The balance and security deposit is required 49 days prior to the Arrival Date.
    • Payment by direct bank transfer is preferred and details will be provided by email.
    • The Party Leader must be a member of the party occupying the properties and must be aged 18 years or over.
    • Bookings cannot be accepted from parties consisting of a high percentage of people under the age of 18 years.
    • Age must be declared for all Guests under the age of 21, this is for Insurance purposes and to enable the Owners to pay Tourist Tax.
    • All bookings are subject to acceptance by the Owners.
    • All Booking Statements must be thoroughly checked and the Owners informed of any corrections or alterations, however minor they may seem. Without being informed of corrections/alterations the Owners cannot guarantee these changes will be accepted.
    • Completion of the Booking Form, payment of either the Deposit or the full amount and acceptance of the Terms & Conditions form a binding contract between the Owners and the Party Leader.
    • If full payment has not cleared within 49 days (7 weeks) of your Arrival Date the Owners reserve the right to consider the contract terminated. (See Clause 3 below)
  1. Security Deposit
    • A Security Deposit of £350 is required for the Gite and £1,000 for the Manoir and are payable with the balance of payment.
    • Immediately after your departure an inventory and damage check will be carried out.
    • If no damage to the property or its contents are found the full £250 or £1,000 will be returned by bank transfer direct to the Party Leader’s specified bank account.
    • Any issues will be reported to the Party Leader including photographs where possible. Replacements and/or repairs will be carried out and the cost deducted from the £250 / £1,000. Any remainder will be credited to the Party Leader by bank transfer.
    • As you will be responsible for the payment of any breakages, loss or damage to the property caused by you or any members of your party it is strongly recommended that you take out adequate insurance to cover this.
    • Where the item to be replaced is part of a pair or set the owner will try to replace the single unit but, if necessary, reserves the right to replace the pair or set with new.
    • This Security Deposit does not limit the Party Leader’s liability to the owner. (See Clause 16 below)
    • The Owners reserve the right to make deductions from the Security Deposit for any extra cleaning, over the number of hours allocated to departure cleaning.
    • Disregarding the No Smoking Policy will cause total forfeiture of the Security Deposit.
    • Damage will be repaired “In House” whenever possible at a labour charge materials and carriage if appropriate.
    • Where damage is repaired by a third party the customer will be charged the amount charged to the Owners.
    • Replacement costs are inclusive of P&P from our suppliers. Many of whom are not within France.
  1. Payments
    • All prices are in GB Pounds.
    • Payment can be made by bank transfer to the Owners’ GB Pounds bank account.
    • Cheques are not accepted.
    • The Owners are not liable for any charges made by the Payment Authority to the Party Leader for any reason.
  1. Extras
    • Should extras be required (for example meals or cleaning), these should be arranged separately with the Owners and appropriate notice given.
    • If changes are required these must be via email and are at the Owners’ discretion. Payment will be due on either the next scheduled payment (i.e. Balance) or as a one off.
    • If a “one off” payment is required an invoice will be sent separately if required.
    • For any chargeable extras accumulated once the guest has arrived payment will be logged and due before departure in Euros.
    • No chargeable extras will be deductable from the Security Deposit.
  1. Alterations /Cancellation By The Owners
    • In the unlikely event of a significant change to your booking by the Owners, the Party Leader will be contacted immediately.
    • In the unlikely event of a cancellation to your booking by us (with the exception of Clause 3 below) the Owners will contact the Party Leader and process a full refund of all monies paid.
    • The Owners reserve the right to consider the Booking cancelled if full payment has not cleared within 49 days (7 weeks) of the Arrival Date. Should this situation occur the Party Leader may be emailed and informed of the forfeiture of the Deposit. No further bookings will be accepted from the Party Leader at any time.
  1. Alterations /Cancellation By You
    • No changes are accepted from any person other than the Party Leader.
    • Any alterations required after the booking has been confirmed cannot be guaranteed by the Owners.
    • Any cancellation by you (for whatever reason) must be provided in writing or email from the Party Leader. Upon receipt of notification a confirmation will be sent as soon as possible. The effective date of cancellation is the date the Owners receive notification of cancellation.
    • If you cancel your booking prior to 49 days (7 weeks) before your arrival date you may lose your Deposit.
    • If you cancel your booking after the 49 days (7 weeks) before your arrival date all payments will be lost.
    • The Owners will use their best endeavours to obtain a replacement booking. If a replacement is obtained the Owners will then refund all monies paid by you, less any difference between the price you paid for the property and the price paid by the replacement.
    • If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made direct to the insurance company concerned and do not affect the contract between you and the Owners.
  1. Our Liability
    • The Owners cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control. In the event that a source of obvious noise has been in existence prior to your arrival and the Owners are aware of this, the Owners will contact you to inform you of the disturbance (See Clause 1 above)
    • The Owners cannot be held responsible for the breakdown of any mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor the failure of public utilities such as water and electricity. However, in the unlikely event of a problem they will do their best to correct the situation with as little inconvenience as possible.
    • The Owners shall not be liable for any loss, breach or delay to any cause beyond our reasonable control including, although not limited to “Act of God”, explosion, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws, or measure of any kind on the part of the government or local authorities, strikes, lockouts, or other industrial actions or disputes or adverse weather conditions.
    • The Owners have the right to terminate hire without prior notice and without refund or compensation if the agreed number of guests are exceeded.
    • The Owners cannot be held responsible for any injury, loss or damage to you personally, your belongings or your vehicles when using the accommodation, grounds, equipment or other amenities. The use of these amenities is entirely at your own risk and the Owners accept no responsibility.
  1. Your Responsibilities
    • You must keep the properties and all the furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the rental, and in the same state of cleanliness and general order in which they were found. (See Clause 10)
    • You must report to us, without delay, any defects to the property or breakdown in the equipment, plant, machinery or appliance in the property and gardens, and arrangements will be made for repair and/or replacement as soon as possible.
    • The parking of caravans/pitching of tents at the property is strictly forbidden.
    • Only the number of persons stated on the Booking Statement may use the properties unless otherwise agreed with the Owners.
    • The maximum number of people (including children) occupying the Manoir and the Gite must not exceed 14 and 7 respectively (plus one baby in a cot).
    • The Party Leader is responsible for the correct and decent behaviour of the party. Should you or a member of your party not behave in such a manner, the Owners may use their absolute discretion to terminate the stay of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation. The Owners will not have any further responsibility toward such person(s) including any alternate accommodation and return travel arrangements. No refunds will be made and the Owners will not pay any expenses or costs incurred as a result of the termination.
    • For safety reasons no guests are allowed on the top bunk of the bunk beds if they weigh more than 9 stone.
  1. Safety, Security & Valuables
    • Any valuables left at the property are left at your own risk. The Owners are not responsible for any loss. Proper care must be taken against theft and burglary. It is essential, and also your responsibility, to ensure that all doors and windows are closed and locked when leaving the property, or when by the poolside/in the grounds. No refund can be given should you decide to vacate the property as a consequence of a burglary.
  1. Law & Taxe de Sejour (Tourist Tax)
    • This contract and all matters arising out of it are governed by English law and shall be deemed to have been made in England. Any dispute, claim or other matter which arises out of or in connection with your contract will be dealt with by a court of competent jurisdiction in England.
    • The Taxe de Sejour or Tourist Tax is paid directly by the Owners on behalf of the Guests.
  1. Data Protection
    • In accordance with the 1988 data Protection Act the Owners will ensure that:
    • The collation of personal information is fair and lawful.
    • The Owners take responsibility for all personal information held and used and that appropriate security measures are in place to protect this information.
    • The Owners request full details of all party members on the Booking Form as a safety measure whilst you are on vacation.
    • Although it is necessary to retain your information on our computer due to legal obligations the Owners can exclude you from ongoing offers. Please inform the Owners if you wish to be excluded.
    • Whilst your details are not excluded the Owners may provide you with available discounts (See Clause 7 above).
    • Your details will never be passed on to any other party.
    • Should you require a copy of your details the Owners can email them free of charge or post them at a charge of £10.